eGift Card FAQs
What is an eGift Card?
An eGift Card is an electronic gift card, as opposed to a traditional plastic gift card. It can be purchased from a retailer's website or Facebook page and can be redeemed at any The Capital Grille restaurant location in the U.S.
What is the difference between an eGift Card, electronic gift card, and a virtual gift certificate?
eGift Cards, electronic gift cards, and virtual gift certificates are all the same and can be purchased from a retailer's website or Facebook page can be redeemed at any The Capital Grille restaurant location in the U.S.
What are the advantages of sending an eGift Card over sending a plastic gift card?
- Perfect for any last minute gift
- You can add a photo or audio message
- No delivery or handling fees
- Environmentally friendly gift choice
How will I know that the recipient opened their eGift Card?
You will receive an email notification when the recipient opens the email containing their eGift Card.
I recently purchased and sent an eGift Card but it has not arrived. What should I do?
Occasionally eGift Cards are intercepted by spam filters; please check with the recipient to see if their gift card is in their spam or junk folders. It is also possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient.
You can check the status of your order and resend the eGift Card yourself. Click on The Capital Grille Tracking . Enter the email address and confirmation number, then select the "Track" button. Once your gift card appears, select the "Send" Button. Enter the appropriate email address and select "Submit." Your gift card has now been resent. For additional support, please call 866.518.9113 or email us at egiftcardservices@thecapitalgrille.com
Can I schedule an eGift Card to be delivered at a future date and time?
This is a very popular feature if you want your gift card to arrive at that very special moment. eGift Cards can be delivered immediately (subject to credit card and security processing time) or up to 1 month in advance of purchase.
The recipient never received my gift card. How can I resend it?
To resend your gift card, click on
The Capital Grille Tracking . Enter the email address and confirmation number, then select the "Track" button. Once your gift card appears, select the "Send" Button. Enter the appropriate email address and select "Submit." Your gift card has now been resent. For additional support, please call 866.518.9113 or email us at
egiftcardservices@thecapitalgrille.com
I sent my eGift Card to the wrong email address. Can I send it to a different email address?
yes, to resend your gift card, click on
The Capital Grille Tracking . Enter the email address and confirmation number, then select the "Track" button. Once your gift card appears, select the "Send" Button.Enter the appropriate email address and select "Submit." Your gift card has now been resent. For additional support, please call 866.518.9113 or email us at
egiftcardservices@thecapitalgrille.com
I didn't want to send an eGift Card, I wanted to send a plastic one. How can I send a plastic gift card?
Unfortunately, we are unable to convert an eGift Card to a plastic one. If you still wish to purchase a plastic gift card, return to
The Capital Grille's homepage and choose "Gift Cards" to place your order.
I am having problems recording an audio message. What should I do?
Please ensure that Adobe Flash is downloaded and installed on your computer and that you have access to your microphone. To ensure Adobe has permission to access your microphone, simply select the "Play" button and follow the instructions, which will allow you to record your personal audio message.
I am having trouble viewing my gift card email. How can I access it?
Some email systems and browsers are set to block images and pop-ups which can prevent a recipient from receiving their eGift Card. Please click on the "via web browser" link which is located in the upper right hand corner of the email. Also, check to ensure the pop-up blocker is temporarily disabled; this is typically a yellow box of text just below the browser tabs.
I inadvertently deleted my eGift Card before I could use it. How do I request a replacement?
The purchaser of the gift card has the ability to resend your gift card using their confirmation number and email address. Please contact the purchaser and have them resend the gift card. If you are the purchaser of the gift card, you can resend the email by visiting
www.thecapitalgrille.com or you can also contact our support center for assistance at 866.518.9113.
I lost my eGift Card print out. How do I request a replacement?
If you misplaced your eGift Card, click on the link in the original email to access it. If you no longer have the original email, please contact the purchaser of the gift card and have them resend it to you.
How do I use my eGift Card?
Once you have received your email notification, you can view your eGift Card by clicking the "Activate Your Card Now" button. To use your gift card at a retail location, simply click the "Print your eGift Card" button. Please be sure your printer is switched on and connected to your computer. Once your eGift Card has been printed, it can be used at any The Capital Grille location in the U.S.
How can I check the balance of my eGift Card?
To check your gift card balance, visit
www.thecapitalgrille.com and select "Gift Card", followed by "Check Balance". When prompted, enter the 16 digit eGift Card number. You may also call 1-888-820-7219.
I recently purchased and sent an eGift Card but it has not arrived. What should I do?
Occasionally eGift Cards are intercepted by spam filters; please check with the recipient to see if their gift card is in their spam or junk folders. It is also possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient.