Gift Card FAQs

What it is

How it works

Issues


What it is

What is a e-gift card?

A e-gift card is an electronic or e-gift card, as opposed to a traditional plastic gift card, and can be purchased from a retailer's website or Facebook page and used on a retailer's website or at any participating retail location.

What is the difference between a e-gift card, an electronic gift card (or egift card), a e-gift card, and a virtual gift certificate?

e-gift cards, electronic gift cards, e-gift cards, and virtual gift certificates are all the same and can be purchased from a retailer's website or Facebook page and used on a retailer's website or at any participating retail location.

What are the advantages of sending a e-gift card over sending a conventional plastic card?

There are numerous advantages to using e-gift cards including the instant gratification and convenience of purchasing and using the gift card. A e-gift card allows you to add a personal audio or text message and a photo to your gift card. e-gift cards are perfect for that last minute gift and can be scheduled for delivery on a specific day and time. e-gift cards are virtual so there are no delivery or handling charges. Lastly, e-gift cards are an environmentally friendly gift choice.

Are there any fees associated with purchasing a e-gift card?

There are no delivery or handling charges; you only pay for the face value of the e-gift card.


How it works

How can I change the value of my e-gift card purchase or cancel the transaction?

All e-gift card transactions are final. If you want to increase the gift card value, then a new transaction will be required.

Can I send myself a e-gift cards since I want to give them to my friends, colleagues, and family?

Yes, you can send yourself e-gift cards. When purchasing e-gift cards, simply enter your information on the "Recipient Information" page. Once you receive the e-gift card via email, you can either forward it to others or print it then share it.

How will the recipient know that I sent them a e-gift card?

The recipient of the e-gift card will receive an email and mobile notification (if you selected this option) indicating that a e-gift card has been sent to them. These notifications include any personal messages and images you added during the gift card purchase process.

How will I know that the recipient opened their e-gift card?

You will receive an email notification when the recipient opens the email containing their e-gift card. You can also track the status of the gift card by entering your confirmation number and email address.

How long does it take for a e-gift card to reach the recipient?

All gift cards purchased are subject to credit card and security processing. This typically occurs within 20 minutes however it could take up to 24 hours. If cards are not received within 24 hours please contact our customer support.

I recently purchased and sent a e-gift card but it has not arrived. What should I do?

Occasionally e-gift cards are intercepted by spam filters; please check with the recipient to see if their gift card is in their spam or junk folders. It is also possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient.

You can also resend the gift card by entering the email address and confirmation number associated with the gift card, then selecting the "Track" button. Once the gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." The gift card has now been resent.

Can I schedule a e-gift card to be delivered at a future date and time?

This is a very popular feature if you want your gift card to arrive at that very special moment. e-gift cards can be delivered immediately (subject to credit card and security processing time) or at any future date and time.


Issues

The recipient never received my gift card. How can I resend it?

To resend your gift card, enter the email address and confirmation number, then select the "Track" button. Once your gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." Your gift card has now been resent.

I sent my e-gift card to the wrong email address / mobile phone number. Can I send it to a different email address / mobile phone number?

To resend your gift card, enter the email address and confirmation number, then select the "Track" button. Once the gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." The gift card has now been resent.

I didn't want to send a e-gift card, I wanted to send a plastic one. How can I send a plastic gift card?

Unfortunately, we are unable to convert a e-gift card to a plastic one. The e-gift card can be sent to you for printing and forwarding, the same way you would forward a plastic card. Remember that e-gift cards can be personalized with audio, images, and text messages which make it a truly unique gift.

I am having problems recording an audio message. What should I do?

Please ensure that Adobe Flash is downloaded and installed on your computer and that you have access to your microphone. To ensure Adobe has permission to access your microphone, simply select the "Play" button and follow the instructions, which will allow you to record your personal audio message.

I am having trouble viewing my email. How can I access it?

Some email systems and browsers are set to block images and pop-ups which can prevent a recipient from receiving their e-gift card. Please click on the "via web browser" link which is located in the upper right hand corner of the email. Also, check to ensure the pop-up blocker is temporarily disabled; this is typically a yellow box of text just below the browser tabs.

I inadvertently deleted my e-gift card before I could use it. How do I request a replacement?

The purchaser of the gift card has the ability to resend your gift card using their confirmation number and email address. Please contact the purchaser and have them resend the gift card. If you are the purchaser of the gift card, please contact our support center for assistance. Our phone number can be found at the bottom of the website where you purchased the gift card.

I lost my e-gift card print out. How do I request a replacement?

If you misplaced your e-gift card, click on the link in the original email to access it. If you no longer have the original email, please contact the purchaser of the gift card and have them resend it to you.

How do I use my e-gift card?

Once you have received your email or mobile phone notification, you can view your e-gift card by clicking the "Get your e-gift card here" button.

To use your gift card at a retail location, simply click the "Print your gift card" button. Please be sure your printer is switched on and connected to your computer. Once your gift card has been printed, it can be used at any participating retail location.

To use your gift card for an online purchase, simply enter the identification number during the check-out process.

To use your gift card at a retail location with your mobile phone, simply click on the "View your gift card" button and you are ready to use it at the retailer's check out location. Please keep in mind that you will need to show the retailer the bar code and/or the identification number).

How can I check the balance of my e-gift card?

To check your gift card balance, go to the retailer's website and press the "Check Balances" link. When prompted, enter the gift card identification number.

What is the patent number on my gift card?

A portion of gift cards from a 2017 production run included an inadvertent error, namely, the inclusion of an inapplicable U.S. patent number. This printing error does not impact the value or functionality of the gift cards impacted. Any questions or concerns should be directed to guest-support@redrobin.com.