Costco Shop Cards are not redeemable for cash, except as required by law. The following states (“Cash-Back States”) allow for cash back when your balance drops below a certain amount.
Balance less than $1: RI, VT
Balance less than $2.50: TX
Balance less than $5: CO, CT, HI, ME, MA, MT, NJ, NY, OR, PR, WA
Balance less than $10: CA
No, Costco Shop Cards do not expire or carry any fees.
Costco Shop Cards can be loaded for amounts between $25.00 and $2,000.00
Non-members, as well as members, may use Costco Shop Cards to shop at any Costco location in the U.S., Canada, or Puerto Rico, as well as online at costco.com and costco.ca. You can check your Costco Shop Card balance here costco.com/costco-shop-card. Non-members may not use a shop card at the food court.
We're sorry but all Shop Card transactions are final. If you want to increase the Shop Card value, then a new transaction will be required.
Yes, our Shop Cards can be used in the US, Canada and Puerto Rico.
You may use your Shop Card at any Costco within the United States, Canada or Puerto Rico or online at costco.com or costco.ca
To check your Shop Card balance, visit costco.com/costco-shop-card. Enter the 16-digit Shop Card number and 4 digit PIN and you will see your balance immediately.
All Shop card orders are processed the following business day. USPS First Class Mail delivery times cannot be guaranteed but generally take 7-10 business days to arrive. For further assistance please contact us at 1-800-955-2292
Costco is not responsible for lost or stolen cards and unfortunately, they cannot be replaced.
For further assistance please contact us M-F 7 AM to 6 PM PST or Sat 8AM to 4:30PM PST, at 1-888-668-9668 option 1
A Digital Shop Card is an electronic gift card that can be emailed and redeemed on your smartphone or printed out, as opposed to a traditional plastic Shop Card.
Perfect for any last minute gift, No delivery or handling fees, Environmentally friendly gift choice.
Some email systems and browsers are set to block images and pop-ups which can prevent a recipient from receiving their Digital Shop Shop Card. Please click on the 'via web browser' link which is located in the upper right hand corner of the email. Also, check to ensure the pop-up blocker is temporarily disabled; this is typically a yellow box of text just below the browser tabs.
If you misplaced your Digital Shop Card, click on the link in the original email to access it. If you no longer have the original email, please contact the purchaser of the Digital Shop Card and have them resend it to you.
Once you have received your email notification, you can view your Digital Shop card by clicking the 'Access Card Now' button. The Digital Shop Card can be used on Costco.com or at any Costco Wholesale in the US, CN or PR.
To check your Digital Shop Card balance, visit costco.com/costco-shop-card. Enter the 16-digit Digital Shop Card number and 4 digit PIN and you will see your balance immediately.
Occasionally Digital Shop Cards are intercepted by spam filters; please check your spam folder for an email from costco@digitalshopcard.costco.com. If you are still unable to locate it, please give us a call for further assistance.