Where can O'Charley's plastic and virtual gift cards be used?
O'Charley's gift cards may be used at any participating location. Please visit our site at ocharleys.com to find the closest store near you.
What is an eGift?
An eGift is an electronic gift card that can be received via email or smartphone device and used to redeem in one of our participating O'Charley's locations. eGifts work similar to plastic gift cards, except the number received on the eGift is manually keyed by our crew members, instead of a card being swiped.
Do the gift cards ever expire?
No, our gift cards do not expire, nor do we charge any service fees on any unused balances.
How many denominations are available?
Any O'Charley's gift card can be loaded for any amount between $5.00 and $100.00. The minimum total orders meant to be placed on this website is $500.00 total. For orders less than $500.00, please visit our websites at https://www.ocharleys.com/gift-card.
Can I include a personal message with the gift card?
Yes, when ordering gift cards, there is an option to personalize the message on the carrier. Please note that the message will be the same for every gift card in a single order. If multiple messages are needed, each will need to be a separate order.
Will you ship to multiple addresses?
Yes, there is no limit to the amount of addresses that can be shipped to in a single order.
When will I receive my gift cards?
When you receive your plastic gift cards will depend on the shipping method chosen. We offer UPS Ground, 2nd Day and Next Day. As for the virtual cards, they will be sent immediately and will be received shortly after. If you or your recipient does not receive your gift cards, please log into your account to resend the email or request a replacement gift card.
What payment methods can I use?
We accept credit card payments (Visa, MC, Discover and AMEX), check payments and wire payments. Before a gift card order is shipped, payment must be received. If you choose the check or wire payment option, your order will remain pending until payment has been received and deposited. You will receive an email once the payment has been approved and again with the shipment is sent.
What if the gift cards are lost or stolen?
Please treat a gift card as you would cash; the value of the lost or stolen card is non-refundable. If your order was lost or stolen during shipment, please contact us at 615-256-8500.
Can gift cards be redeemed for cash?
O'Charley's gift cards cannot be redeemed for cash, unless where required by law.
Do you offer volume discounts?
Yes we do offer volume discounts, beginning at 10% for $1,000.
How do I activate my card(s) once I receive them?
The gift cards will arrive activated and ready for use.
What are the terms & conditions?
Please see the Terms and Conditions located on this site for both our plastic and virtual gift cards.
How do I check the balance of a gift card?
For Gift Card Balance Inquiries, please use the following links: To check your gift card balance, visit Our Balance Check Site. Enter the 16 digit Gift Card number and you will see your balance immediately. You can enter your email and/or mobile phone number to have your balance sent to you.